As of 2015, the EdenPURE Service website includes a location for certified heater repair technicians. Service centres are allowed to provide maintenance on specific brands and models.
From the site for EdenPURE Service, click Find Service Center. Select the proper model from the Heaters drop-down menu, then push Go. Find the model number on the warranty label on the back of the heater if it is unknown. Enter the ZIP code and hit the Search button to get a list of authorised service centres.
Before travelling, contact the service centre to schedule a repair while you wait. If there are no service locations within an acceptable distance, click Here under the title Important to access the Service Request Form. Enter the information requested and then click Submit. Use one of the techniques given to produce evidence of purchase.