How Do You Troubleshoot a Fellowes Paper Shredder?

Typically, troubleshooting a Fellowes personal shredder entails removing a paper jam, cleaning a dirty sensor, emptying the wastebasket, and resetting the shredder. You can also find troubleshooting advice in the paper shredder manuals or by phoning the Fellowes customer service line at 800-955-0050.

If a tiny Fellowes personal shredder does not turn on and the red light is illuminated, the wastebasket may need to be emptied. If the head of the shredder is not properly seated, a safety interlock switch may have been activated. Failure to turn on a larger shredder may be indicative of a paper jam or the need to reset the unit. Reset the machine by placing it in reverse for two seconds before returning it to auto.

If a Fellowes shredder is continuously operating, the paper intake slot’s electronic sensors are likely obstructed by dust or dirt. This issue is resolved by simply unplugging the shredder, lifting any safety flaps, and wiping the sensors clean.

If the shredder stops working while shredding, it may require 30 to 60 minutes to cool down; once it has sufficiently cooled down, it may restart on its own. In addition, the shredder may be stuck. The jam may be cleared by continually switching the shredder to reverse and then forward and allowing it to run for a few seconds each time. If not, carefully remove the paper to clear the jam.


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