Provide the order number and phone number to track a JCPenney order online, or contact customer service at 800-322-1189. By registering into the site with their email address and password, registered users of JCPenney.com can also check the status of a purchase.
Under the heading Customer Service, click Track My Order at the bottom of any page on the JCPenney website. The subsequent page requests either the registered email address and password or the order number and associated phone number. After completing this information, visitors can access order details including shipping dates, tracking numbers, and projected delivery dates.
By enrolling for a JCPenney.com account, a user can store all of his order information in one place, eliminating the need to keep track of separate order numbers. A user’s password, full name, and email address are required for speedy signup in 2015. Registration allows consumers to save their payment information for speedy checkout, link their JCPenney Rewards accounts, and access their account information from numerous devices. Users may also sign up to receive coupons and sale event notifications in advance.