As of 2015, you can call the AKO Help Desk, send an email, or use the website’s ticket service. You can call them at 1-866-335-ARMY (2769), or you can send them an email at email@example.com. The help desk is open all day, every day of the week, and all year long.
When calling AKO Help Desk by phone, the caller must dial a number to choose a category. You can choose from five different groups. You can call 3 for questions about AKO and AKO-S, 4 for network access, desktop phone, radio services, Windows hardware/software, printers, and multi-function devices, 5 for Enterprise Email and approved mobile devices, 6 for SharePoint, Collaboration, DISA DEPS, or 7 for other Enterprise services (such as SPS, ADCCP, MICC and PADDS).
When sending a ticket, you must also choose one of these two groups. There are two types of these services: Local NEC Services and Enterprise Services. Local NEC Services can help you with things like hardware, software, desk phones, voicemail, printers, and other accessories. Enterprise Services, on the other hand, help with things like AKO, Enterprise Email, mobile devices, Enterprise SharePoint, collaboration, DISA DEPS, Application migration, SPS, and PADDS.
On its website, AKO also has a place where people can leave suggestions. It’s in the right-hand column on every page.